At branduedesirable, we are committed to ensuring your satisfaction with our floral arrangements and services. Due to the perishable nature of flowers, our return policy is designed to be fair while accounting for the unique characteristics of floral products.
Fresh floral arrangements are perishable items and cannot be returned once delivered. However, if you receive an arrangement that does not meet the quality standards we promise, please contact us within 24 hours of delivery.
We will work with you to resolve any issues, which may include:
Custom floral arrangements and event installations are created specifically for your event or occasion. These orders are non-refundable once production has begun. If you need to cancel a custom order:
Window display installations are custom services tailored to your space. Once installation is complete, these services are non-refundable. If you are not satisfied with the installation, please contact us within 48 hours, and we will work with you to make adjustments.
If you receive a damaged or defective arrangement, please contact us immediately with photos of the issue. We will arrange for a replacement or provide a full refund, including any delivery charges.
If you are eligible for a refund:
Due to the custom nature of our floral arrangements, we do not offer direct exchanges. If you would like a different arrangement, please contact us to discuss options, which may include placing a new order.
If you have questions about returns or need to initiate a return, please contact us at:
Email: admin@branduedesirable.world
Phone: +1 (647) 341-6646
Address: 626 College St, Toronto, ON M6G 1B6, Canada